Privacy policy

Zaneti Co (ABN 72 956 043 192, "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit zaneti-co.com.au (the "Site") or purchase from us, and outlines your rights under Australian privacy law.

1. Who we are
Zaneti Co is a sole trader jewellery business based in Mount Martha, Victoria, trading as Zaneti Co. You can contact us at info@zaneti-co.com.au or 0404 488 716.

2. The information we collect
We collect personal information that is reasonably necessary to run our store and serve you well, including:
Contact details: name, email address, phone number, billing and shipping address
Order details: items purchased, order value, and payment confirmation (we do not store your full card details; payments are processed securely by Shopify Payments and/or PayPal)
Technical information: IP address, browser and device type, and how you interact with our Site, collected through cookies and similar technologies
Anything you share with us directly, such as a question about sizing, materials, or an order

3. How we collect it
We collect personal information directly from you when you browse our Site, place an order, sign up to our mailing list, or contact us, and automatically through cookies when you visit our Site.

4. How we use your information
We use your personal information to:
process and fulfil your orders, including arranging shipping
communicate with you about your order, including confirmations and updates
respond to enquiries and provide customer support, including repairs and after-sales care
improve our Site and the products and services we offer
send you marketing communications where you have opted in; you can unsubscribe at any time using the link in any email we send, in line with the Spam Act 2003 (Cth)
We do not sell your personal information.

5. Who we share it with
We share personal information only with trusted service providers who help us run our business, including:
Shopify Inc., which hosts our Site and processes orders and payments (shopify.com/legal/privacy)
PayPal, for payment processing where selected at checkout
Australia Post and other delivery providers, to fulfil and deliver your order
Analytics providers, such as Google Analytics, to help us understand how our Site is used
We only share what these providers need to perform their services, and we do not permit them to use your information for their own marketing.

6. Where your information is stored
Some of our service providers, including Shopify, store and process data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information continues to be handled consistently with the Australian Privacy Principles.

7. Cookies
Our Site uses cookies, small files stored on your device, to remember your cart, understand how the Site is used, and improve your experience. You can control or disable cookies through your browser settings, though parts of the Site may not work as intended if you do.

8. Data security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure, including relying on Shopify's security infrastructure for payment processing and data storage.

9. Access, correction and complaints
You can ask us to access or correct the personal information we hold about you at any time by emailing info@zaneti-co.com.au. If you have a concern about how we've handled your information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Children's privacy
Our Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. The most current version will always be available on our Site.

12. Contact us
Zaneti Co
Mount Martha, Victoria, 3934
info@zaneti-co.com.au
0404 488 716
ABN 72 956 043 192